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Frequently Ask Questions

Order/ Shipping

Returns
We’re a young company and these are bulky products that are super expensive for us to ship. Unless there’s a serious material defect, we unfortunately can’t accept returns. When we get bigger we will look to change this policy, but for now, please just be extra careful reading all the product descriptions before ordering.

Shipping Time?
We are sending with ground shipping because the items are so big. Please expect 5-7 days for the items to arrive. Shipping is most likely included in your total cost, but we might charge a little extra depending on the location. Right now, we ship everywhere in the continental USA.

Where will my order ship from?
Our factory is located just outside Salt Lake City, Utah.

Why haven’t I received my shipping confirmation?
Our warehouse workers are likely hard at work processing all the orders. We try to ship orders most weekdays at approximately 1pm MT. Any orders placed after will likely be shipped the following day. If it’s been a few work days and you still haven’t received confirmation, please reach out at hello@simplecushioncompany.com so we can figure out how to resolve the issue.

How do I track my order?
We send our cushions through FedEx ground shipping. You can track your order here with your shipping number (which you can find in the shipping confirmation email).

International Shipping?
These are big products and we unfortunately do not currently offer international shipping.
How do I change or cancel my order? If the product has already left our factory, there’s unfortunately not much we can do. However, if it hasn’t, we’ll be happy to cancel your order and issue a refund. Please reach out at hello@simplecushioncompany.com

Product

Machine Washable?
Only the cotton canvas sofa cushion covers are machine washable. Please follow instructions on label (low temp, low tumble). However we do not recommend washing the leather slims in a washing machine. The real leather and vegan leather slims we recommend to not use any chemical cleaning agent. Use a water based wipe for best results cleaning.

Can I buy another cushion cover?
We don’t currently offer that, but send us an email at hello@simplecushioncompany.com if you’d like another cushion cover and we’ll set up an order for you the next time we place an order with our factory.

Are your products waterproof?
No, unfortunately these cushion covers are interior only. Please reach out at hello@simplecushioncompany.com and let us know if you’re interested in a water-proof outdoor sofa cushion product. We’ll look at adding that to the product line if there’s enough interest!

What’s included in a set?
Please visit the “Additional Info” section on the bottom of the product page for more info.

How comfortable are they?
We wanted to find a sofa cushion that’s a good mix of firm and soft… we don’t like cushions where you sink in too much but we also do like some cushion in there! We used 2070#foam + 2 layers of batting.

What is vegan leather?
Vegan leather has the same look and feel as traditional leather, but no animals are hurt or killed in the process and it is much more sustainable. We highly recommend buying vegan leather, but understand if you want a product with more traditional, animal-based leather as well.

Other

Affiliate Program for Content Creators
Please reach out at hello@simplecushioncompany.com. If there is a fit, we’ll reach out with some more details!

I am interested in carrying Simple Cushion Company mattresses at my store!
Please contact us at hello@simplecushioncompany.com

Is it true that Ben and Mike spend 5-10 minutes jumping on each cushion to test the firmness?
Yes, 1,000% true. And Mike usually wins the pillow fights.

Need More Answers?

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